# Support

### Contact Channels

You can reach Conectum support via:

* **Signal:** [@conectum\_support.01](https://signal.me/)
* **Telegram:** [@conectum\_support](https://t.me/conectum_support?text=Pozdravljeni!%20Potrebujem%20pomo%C4%8D.%20Moj%20ID%20uporabnika%3A%20B47C-63C5-EBE8-413E)
* **E-mail:** [conectum\_portal.support@protonmail.com](mailto:conectum_portal.support@protonmail.com?subject=Podpora\&body=Pozdravljeni!%0A%0APotrebujem%20pomo%C4%8D.%0A%0AID%20uporabnika%3A%20B47C-63C5-EBE8-413E)

{% hint style="warning" %}
For security reasons, always verify that you are contacting our official accounts.
{% endhint %}

### What We Can Help With

Support can assist you with:

* Flashing Key issues
* Castrum OS installation guidance
* DCC & Apps setup questions
* Mullvad VPN voucher delivery
* eSIM activation requests
* Payment confirmation issues
* Account balance discrepancies

### What We Cannot Do

For security and privacy reasons, Conectum support:

* Cannot access your device remotely
* Cannot recover lost wallet access
* Cannot retrieve lost Secret Recovery Phrases
* Cannot restore deleted device data
* Cannot access or reset Mullvad account numbers

You remain fully in control of your device and wallet credentials.

### Security Notice

Conectum support will **never**:

* Ask for your Secret Recovery Phrase
* Ask for your private keys
* Ask for your Mullvad account number 
* Request remote access to your device

{% hint style="danger" %}
If anyone requests this information while claiming to represent Conectum, it is a scam.
{% endhint %}

### Response Time

We aim to respond within a reasonable timeframe during business days.

Enterprise users may request dedicated support arrangements.


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.