# Terms and Conditions
These Terms and Conditions ("Terms") govern access to and use of the Conectum portal and related services (the "Platform"), available at[ ](https://conectum.dev-page.site/), operated by Castrum Labs d.o.o., Grošljeva ulica 6, Ljubljana, 1000 Ljubljana, ID number: 9921397000, or an affiliated entity ("Conectum", "we", "us").
By accessing the Platform, connecting a crypto wallet, or purchasing any product or service, you agree to be legally bound by these Terms.
### 1. Definitions
For the purposes of these Terms:
“Platform” means the Conectum portal available at and any related interfaces, tools, software, or services.
“User” means any person who accesses or uses the Platform through a connected crypto wallet.
“Wallet” means a supported non-custodial crypto wallet used for technical authentication on the Platform.
“Digital Content” means any digital product, license, voucher, credit, software, or service made available via the Platform.
“Conectum Credits” or “CC” means internal prepaid digital units used solely for accessing Digital Content on the Platform.
“Top-Up” means any transaction through which Conectum Credits are credited.
“License” means a limited right to use Digital Content under these Terms.
“Third-Party Providers” means independent providers of VPN, eSIM, connectivity, payment, or other services made available through the Platform.
“Supported Device” means any device compatible with Castrum OS as specified on the Platform.
### 2. Scope of Services
Conectum is a privacy-oriented digital distribution platform with wallet-based authentication, enabling access to licensed operating systems and third-party connectivity services.
Conectum does not operate as:
\- a virtual private network (VPN) provider;
\- an electronic communications service provider or telecommunications operator;
\- a financial institution, payment service provider, or crypto-asset service provider;
\- a digital identity provider or custodian of crypto assets.
Conectum does not provide crypto-asset services, does not act as a crypto-asset service provider, and does not offer custody, exchange, brokerage, or transfer services in relation to crypto-assets.
Through the Conectum Platform, users may purchase and access the following digital products and services:
\- time-limited licenses (flashing keys) for installing Castrum OS on compatible Google Pixel devices;
\- VPN vouchers provided by third-party service providers;
\- secure eSIM data packages provided by third-party partners;
\- prepaid credits ("Top-Up Credits") used exclusively for purchasing the above services.
All products and services are digital in nature.
Any VPN, eSIM, or connectivity services made available through the Platform are provided and technically operated by independent third-party providers. Conectum acts solely as a distributor or intermediary and does not control or operate the underlying infrastructure.
Nothing in these Terms shall be construed as establishing Conectum as a regulated service provider under financial services, telecommunications, or electronic communications laws, except where mandatory law expressly provides otherwise.
### 3. Access to the Platform and Wallet-Based Authentication
The Platform is intended for persons who have reached the age of majority in their jurisdiction, and in any case not younger than 18 years.
Users do not create a traditional user account. There is no registration via username, password, or email address.
Access to the Platform is possible exclusively by connecting a supported crypto wallet. The wallet connection serves solely as a technical authentication mechanism.
The connected wallet:
\- acts as a technical identifier;
\- does not constitute identification of the user as a natural or legal person;
\- is not stored by Conectum in plain form and is processed only in hashed form using industry-standard cryptography.
The user’s identity on the Platform is pseudonymous. Conectum does not know, verify, or determine the real-world identity of the wallet holder.
The person who controls the private keys of a wallet is deemed to be the rightful user.
3.1 Restricted Jurisdictions and Sanctions
The Platform may not be used by persons located in, resident in, or otherwise subject to sanctions or embargoes under applicable laws.
Conectum may restrict, block, or refuse access to the Platform or any transaction where necessary for compliance with sanctions, export controls, or internal risk controls.
Users represent and warrant that they are not subject to sanctions, are not acting on behalf of sanctioned persons, and are not located in a restricted jurisdiction.
### 4. Consumer Status and Exercise of Consumer Rights
Certain mandatory consumer protection rights under applicable law apply exclusively to natural persons acting outside their trade, business, or professional activity (“Consumers”).
Use of the Platform is possible without disclosure of the user’s legal status. However, if a user seeks to exercise rights that are available only to Consumers under applicable consumer protection laws, Castrum Labs d.o.o. may require the user to provide sufficient information and/or proof to reasonably demonstrate that they qualify as a Consumer within the meaning of such laws. Castrum Labs d.o.o. may require a statement confirming that the user is a natural person acting outside their trade, business, or professional activity and, where reasonably necessary, additional proportionate information solely for the purpose of assessing consumer status, in accordance with applicable law.
If a user does not provide such information (or refuses to provide it), or if it is established that the user is acting in a business or professional capacity, consumer-specific rights shall not apply, without prejudice to any other rights the user may have under applicable law.
### 5. User Responsibility and Security
Users are solely responsible for:
\- safeguarding their crypto wallet and private keys;
\- all activities conducted through their connected wallet;
\- ensuring lawful use of all purchased products and services.
Conectum:
\- has no access to private keys;
\- cannot recover wallets or restore access;
\- cannot transfer licenses, credits, or services to another wallet.
We do not control, store, or manage users’ wallets or private keys. Users are solely responsible for safeguarding their credentials.
IMPORTANT NOTE: Loss of wallet access results in irreversible loss of access to all associated licenses, credits, vouchers, and services.
### 6. Payments, Top-Ups and Pricing
All payments are made using cryptocurrencies via independent third-party payment processors or on-chain payment methods, as made available on the Platform. Conectum does not process or store users’ private keys or payment credentials.
Conectum accepts cryptocurrency solely as a means of payment for digital goods and services. No crypto-asset account, wallet service, exchange service, or transfer functionality is provided to users.
Cryptocurrency payments may be processed by independent third-party payment processors acting solely as technical payment service providers on behalf of Conectum. Such processors do not become sellers, resellers, or providers of the products or services available on the Platform. Conectum remains the sole seller and merchant of record for all products and services offered through the Platform.
Payment processing services are provided independently by such payment processors and are subject to the terms and conditions of the respective processor.
Unless explicitly stated otherwise, all prices and Top-Up values displayed on the Platform are denominated in EUR-equivalent value, calculated at a fixed internal exchange rate of 1 EUR = 1 Conectum Credit (CC).
Cryptocurrency transactions are irreversible. Refunds are not provided except where mandatory applicable law requires otherwise or where expressly stated or approved by Conectum in accordance with these Terms.
#### 6.1 Minimum and Maximum Top-Up Amounts; Lifetime Limits
The minimum Top-Up amount is 50 EUR (50 CC).
The maximum total amount of Conectum Credit (CC) that may be credited to or held by a connected wallet or user access over its lifetime is 10,000 EUR (10,000 CC), unless otherwise approved by Conectum in writing or required by applicable law.
Conectum reserves the right to restrict, delay, or refuse any Top-Up transaction that would cause a wallet or user access to exceed the applicable lifetime limit.
#### 6.2 Tolerance, Underpayments and Overpayments
The user is responsible for ensuring that the amount received by Conectum, after deduction of all applicable network fees, transaction costs, conversion fees, and third-party processor fees, corresponds to the selected Top-Up value.
Tolerance for Underpayments:\
A tolerance of up to two percent (−2%) applies to underpayments only.\
If the received amount is at least 98% of the selected Top-Up value, the Top-Up may be processed automatically and the user will be credited with the full selected Top-Up amount in Conectum Credit (CC).
If the received amount is below the tolerance threshold, no Conectum Credits will be credited automatically, and the transaction must be resolved manually through Support. Any manual processing, if approved, shall be subject to deduction of all applicable network fees, transaction costs, conversion fees, and administrative or handling fees, which shall be borne exclusively by the user.
Overpayments:\
If the user sends an amount exceeding the selected Top-Up value, the user will be automatically credited with Conectum Credits (CC) equal to the full amount actually received, calculated at the fixed internal rate of 1 EUR = 1 CC (or its EUR-equivalent value), subject to any applicable maximum balance, lifetime limits, or compliance thresholds set out in these Terms.
Conectum shall not be liable for any loss, delay, or restriction resulting from an incorrect amount sent, an incorrect wallet address, or the user’s failure to comply with the Top-Up requirements or payment instructions.
#### 6.3 Currency Conversion and Refund Method
Top-Up payments may be automatically converted into another cryptocurrency or stablecoin (including, but not limited to, conversion into USDC) for settlement, accounting, or operational purposes.
Where a refund is approved or required, any refund shall be processed in the converted currency or its EUR-equivalent value, and not in the original cryptocurrency sent by the user.
The refunded amount shall be calculated based on the exchange rate applied at the time of receipt and conversion, less any applicable network fees, transaction costs, conversion fees, and administrative or handling fees, unless mandatory applicable law provides otherwise.
#### 6.4 Compliance Thresholds and KYC Measures
Conectum may apply risk-based thresholds and internal controls in order to comply with applicable anti-money laundering (AML) and counter-terrorist financing (CTF) laws and regulations.
If a Top-Up transaction, a series of transactions, or the total credited balance exceeds or would cause the lifetime limit of 10,000 CC to be exceeded, Conectum may:
* credit the user only up to the applicable limit, and
* restrict, block, or suspend the excess amount pending identity verification (KYC) or regulatory review.
If the user successfully completes the requested verification, the restricted amount may be credited or otherwise released, subject to these Terms.
If the user fails or refuses to complete verification within a reasonable period, Conectum may, where technically and legally possible, refund the restricted amount, less applicable fees, or handle the funds as required by applicable law or regulatory authorities.
#### 6.5 Privacy-Focused and Anonymous Cryptocurrencies (e.g. Monero/XMR)
For privacy-focused or anonymous cryptocurrencies that do not technically allow Conectum to reliably identify or verify the original sending address (including, but not limited to, Monero/XMR), Conectum may be technically unable to return funds to the original sender due to the technical design and privacy features of the relevant blockchain protocol.
Such transactions may be subject to lower thresholds, enhanced review, or mandatory identity verification (KYC), regardless of the amount sent.
If a transaction involving such cryptocurrencies:
* exceeds applicable limits,
* triggers internal risk controls, or
* is subject to AML/CTF review,
Conectum may restrict, block, or suspend the crediting or use of the funds until verification is completed or regulatory instructions are received.
Proof of transaction delivery (including transaction hash, transaction key, or view key) may be required to confirm that a payment was made to a Conectum-controlled address. Such proof does not constitute proof of ownership, identity, or entitlement to a refund.
Where refunds are technically impossible or legally restricted, the user acknowledges that funds may remain blocked or otherwise handled in accordance with applicable law, and no obligation to process a refund shall apply.
#### 6.6 Payment Time Window and Expiration of Payment Requests
Each Top-Up request, payment address, or QR code generated on the Platform is valid for a limited time only, as displayed to the user, and in any case for no longer than twenty (20) minutes from the time of generation.
If a payment is initiated or received after the expiration of the applicable time window, Conectum may, at its discretion:
* not credit the transaction automatically, and
* require manual resolution through Support, subject to compliance, verification, and applicable fee deductions.
Conectum shall not be responsible for any loss, delay, or failed crediting resulting from a user’s failure to complete the payment within the specified time window or from sending funds to an expired or invalid payment address or QR code.
#### 6.7 Right of Withdrawal – Immediate Performance of Digital Content and Credits
Where the user qualifies as a Consumer under applicable law, the user expressly agrees that the performance of the contract begins immediately upon the successful completion of a Top-Up transaction or the issuance and activation of any digital content, internal credits (including Conectum Credits), vouchers, or licenses.
By providing such consent, the user acknowledges and agrees that the right of withdrawal under applicable consumer protection laws, including the 14-day withdrawal period under Directive (EU) 2011/83/EU and its national implementations, is lost once the digital content, credits, or services have been made available.
This clause applies to the maximum extent permitted by mandatory applicable law.
#### 6.8 Taxes
Users are solely responsible for determining, reporting, and paying any taxes, duties, or other governmental charges arising from the purchase or use of Digital Content, cryptocurrency payments, or use of the Platform.
Conectum does not provide tax advice and makes no representations regarding the tax treatment of any transaction.
### 7. Blockchain and Network Risks
Use of cryptocurrency and blockchain networks involves inherent risks, including network congestion, transaction delays, failed transactions, forks, protocol changes, and volatility.
Conectum is not responsible for losses resulting from blockchain behaviour, transaction failures, network fees, or protocol-level events beyond its control.
Users are responsible for selecting the correct blockchain network and payment method; Conectum is not responsible for losses resulting from sending funds on an incorrect network or to an incorrect address.
### 8. Conectum Credits (Top-Up Credits)
Conectum Credits (“CC”) are internal, prepaid digital units denominated in EUR-equivalent value at a fixed internal rate of 1 EUR = 1 CC, and are tied exclusively to the connected wallet or user access.
Conectum Credits are issued solely for the purpose of accessing digital content and services on the Platform and cannot be used as a general means of payment.
CC:
* are non-transferable;
* are non-refundable and not redeemable for cash or cryptocurrency;
* do not constitute legal tender, electronic money, a financial instrument, or a deposit, unless mandatory applicable law provides otherwise.
CC are activated and made available for use immediately upon successful completion of a Top-Up, unless restricted under these Terms for compliance, verification, or risk-control purposes.
The maximum total amount of CC that may be held by a connected wallet or user access at any time or over its lifetime is 10,000 CC, unless otherwise required by applicable law or expressly approved by Conectum.
CC are valid for twelve (12) months from the date of crediting. Any unused CC expire automatically after this period without compensation, unless mandatory applicable law provides otherwise.
### 9. Castrum OS License
By purchasing a Castrum OS license, the user acquires a limited, non-exclusive, non-transferable right to install (flash) Castrum OS on a compatible device. No ownership rights to the software are transferred.
Each license permits one (1) installation only and is deemed delivered upon issuance of the flashing key. Failed installations resulting from user error or technical inexperience do not entitle the user to a replacement license or refund.
The license must be activated within three (3) months from the date of purchase. If not activated within this period, the license expires automatically without refund.
All licenses are strictly bound to the crypto wallet from which they were purchased and cannot be transferred to another wallet.
By purchasing a Castrum OS license, the user expressly agrees that performance begins immediately upon issuance of the digital license (flashing keys). Accordingly, the right of withdrawal does not apply once the digital content has been delivered or made available, to the extent permitted by applicable law.
9.1 Device and Installation Risk
Installing or flashing Castrum OS may involve technical risks, including device malfunction, loss of data, reduced functionality, security issues, incompatibility, or permanent device damage (“bricking”).
The user acknowledges that installation is performed at their own risk and that Conectum is not responsible for device damage, incompatibility, user error, improper installation, or loss of manufacturer warranty.
Users are responsible for verifying compatibility, backing up data, and following installation instructions before proceeding.
### 10. VPN Services via Third-Party Providers
Conectum offers VPN vouchers. Conectum acts solely as a distributor of VPN vouchers. The VPN service itself is provided by independent third-party providers (e.g. Mullvad).
Conectum does not operate VPN infrastructure and is not responsible for:
\- service availability;
\- performance or speed;
\- outages or disruptions;
\- functional changes introduced by the provider.
Use of the service for unlawful purposes is strictly prohibited. The service is not intended to facilitate illegal activities.
IMPORTANT NOTE: Use of VPN services is subject to the terms, conditions and privacy policies of the respective provider. Users are responsible for compliance with the third party policies.
### 11. Secure eSIM Services via Third-Party Providers
Secure eSIM packages are provided by third-party partners.
Conectum does not guarantee:
\- coverage in all countries or networks;
\- uninterrupted availability;
\- compatibility with all devices.
Activation, duration, and data limits depend on the specific eSIM package. Coverage and service availability depend on third-party networks and cannot be guaranteed in all locations.
IMPORTANT NOTE: Use of eSim services is subject to the terms, conditions and privacy policies of the respective provider. Users are responsible for compliance with the third party policies.
### 12. Lawful Use and Prohibited Activities
Use of the Platform, Castrum OS, VPN services, or eSIM services for unlawful purposes is strictly prohibited.
Wallet-based access is designed to protect lawful privacy and does not grant immunity from legal obligations.
Conectum reserves the right to:
\- restrict or block access;
\- suspend services;
\- cooperate with competent authorities when legally required.
Conectum may suspend, restrict, or terminate access to the Platform at any time, with or without prior notice, where reasonably necessary for security, compliance, abuse prevention, or legal reasons.
### 13. Monitoring and Abuse Prevention
For the purpose of monitoring and abuse prevention, without identifying users, Conectum may monitor technical patterns and usage signals to detect abuse, fraud, or unlawful use.
Such monitoring is limited to technical and operational data and does not involve the identification of users as natural or legal persons.
Pseudonymous access does not exempt users from compliance with applicable laws.
Processing of technical and operational data is described in the Conectum Privacy Policy, which forms an integral part of these Terms.
### 14. No Warranty and Security Disclaimer
All services are provided "as is" and "as available".
Despite a strong security focus, Conectum does not guarantee complete security or protection against all threats.
Conectum shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to network failures, blockchain disruptions, third-party service outages, regulatory actions, or acts of force majeure.
Privacy-oriented features are designed to enhance confidentiality but do not guarantee anonymity or protection from identification.
Users remain responsible for compliance with applicable laws.
### 15. Limitation of Liability
To the maximum extent permitted by law, Conectum shall not be liable for:
\- indirect or consequential damages;
\- loss of data, profits, or access;
\- failures attributable to third-party providers;
\- misuse of services by users.
### 16. Intellectual Property
All content made available on the Conectum website and platform, including but not limited to software, operating systems, source and object code, documentation, text, graphics, logos, trademarks, service marks, designs, interfaces, and other materials (collectively, the “Content”), is protected by applicable intellectual property laws.
Unless expressly stated otherwise, all intellectual property rights in the Content are owned by or licensed to Castrum Labs d.o.o. or its affiliated entities and licensors.
Nothing on the Conectum website or platform shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any intellectual property without the prior written consent of the respective rights holder, except as expressly permitted under the applicable Terms and Conditions.
Unauthorized use, reproduction, modification, distribution, or exploitation of any Content, in whole or in part, is strictly prohibited and may result in civil and/or criminal liability.
Third-party trademarks, software, services, and content referenced on the platform remain the property of their respective owners and are used solely for descriptive or interoperability purposes.
### 17. Changes to the Platform and Terms & Severability
Conectum may modify, upgrade, or discontinue parts of the Platform at any time.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms may be updated periodically. Continued use constitutes acceptance of the updated Terms.
These Terms constitute the entire agreement between the user and Conectum regarding use of the Platform and supersede all prior communications.
18\. Term and Termination of Use of the Platform
The user may request the termination of use of the Platform or closure of their user access at any time through the Platform’s user interface or by any other method made available by Conectum.
By submitting such a request, the user acknowledges and agrees that termination is generally immediate and irreversible and that, upon termination, the user will lose access to the Platform, related services, and any content associated with their access.
Any unused internal credits, balances, or other internal platform units shall not be redeemable for money or cryptocurrency and shall be forfeited upon termination, unless mandatory applicable law or an explicit written agreement between the user and Conectum provides otherwise.
Termination of use of the Platform does not affect the user’s statutory rights, in particular rights related to personal data protection, nor any obligations that arose prior to the termination.
### 19. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Slovenia, without regard to conflict-of-law rules.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Slovenia, unless mandatory law provides otherwise.
### 20. Support
Support is provided on a reasonable efforts basis.
Conectum does not guarantee response times, resolution times, or continuous availability of support.
Support may be limited where requests relate to third-party services, blockchain transactions, or user error.
### 21. Contact
For legal inquiries related to these Terms, please contact:
Castrum Labs d.o.o.\
contact details:
Last updated: 19 February 2026
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