# Top-up Balance

### How balance works

Your balance on the Conectum portal is held in **Conectum Credits (CC)**.

Conectum Credits are internal credits used exclusively within the portal.\
They are linked to your account, which is pseudonymously associated with your crypto wallet using a hashed identifier, and cannot be transferred to another account.

All prices for services on the portal are displayed in CC, using a fixed rate of **1 CC = 1 EUR**.

***

### Adding balance

To add balance, open the Conectum portal and navigate to the **Top Up Balance** section.

<figure><img src="/files/AaaPixhQw6clqG7lJXb0" alt=""><figcaption></figcaption></figure>

Select the amount you want to top up, review and accept the terms, and click **Top Up**.

The payment process is handled through our trusted and verified partner **NOWPayments**, a cryptocurrency payment processor.&#x20;

You can choose the cryptocurrency you prefer. For maximum privacy, we recommend using **Monero (XMR)**, a privacy-focused cryptocurrency designed to provide strong anonymity for transactions.

\
Once the transaction is confirmed, your account will be credited with **Conectum Credits (CC)** and your updated balance will be visible directly in the portal.

If you require an alternative top-up method, you can contact Conectum support to arrange a custom payment option, after which Conectum Credits can be credited manually by our team.

{% hint style="warning" %}
**Payment reminder** &#x20;

<sub>Please make sure to send the</sub> <sub></sub><sub>**exact amount**</sub> <sub></sub><sub>shown during the top-up process. You will always receive the exact top-up amount you selected, even if you accidentally overpay. However,</sub> <sub></sub><sub>**underpayments may delay the process**</sub> <sub></sub><sub>and may require contacting support to complete the transaction manually. For the fastest and smoothest experience, we recommend sending the exact amount displayed in the portal.</sub>
{% endhint %}

***

### Top-up limits

To preserve the anonymous nature of the Conectum portal, cryptocurrency top-ups are limited to a maximum of **10,000 CC per account over its lifetime**.

This limit:

* applies **only** to cryptocurrency top-ups
* is calculated across all top-ups made with the same account
* cannot be reset or increased

This lifetime top-up limit exists to comply with applicable regulatory requirements while allowing Conectum to operate without user identification or KYC procedures.

***

### Supported cryptocurrencies

The Conectum portal supports top-ups using major cryptocurrencies, including:

* USDT → networks: Solana, Ethereum (ERC20), Arbitrum, TRC20, Polygon (MATIC), TON, Binance Smart Chain (BSC)
* USDC → networks: Solana, Ethereum (ERC20), Base
* BTC → Bitcoin mainnet
* ETH → Ethereum mainnet
* TON → The Open Network
* ZEC → Zcash mainnet
* BNB → Binance Smart Chain (BEP20)
* SOL → Solana mainnet
* XMR → Monero mainnet
* DOGE → Dogecoin mainnet

The list of supported currencies may vary depending on network availability and payment provider support.

***

### Using your balance

Your available balance is automatically used when you purchase a service on the Conectum portal.

**Conectum Credits (CC)** can be used to purchase services such as:

* **Castrum OS flashing keys**
* **VPN subscriptions**
* **eSIM packages** *(currently available by request; crypto payments are supported)*

Credits are deducted automatically at the time of purchase.

***

### Account persistence

Your balance, purchases, and active services are linked to your wallet.

As long as you reconnect using the same crypto wallet, your account state remains unchanged and all credits and services remain available.


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